Privacy policy

Last Updated: 13 September 2026

Potlelo.com is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Potlelo.com collects, uses, stores, processes and protects information provided by you when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

By accessing or using Potlelo.com, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information when you use our website or services:

A. Personal Information

Depending on how you interact with our website, we may collect:

Full name
Mobile/telephone number
Email address
Billing and shipping address
City, State and PIN code
Account/login information
Order and purchase details
Information provided while contacting customer support
Information provided in reviews, feedback, surveys or other communications

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers. Potlelo does not intend to store complete debit card, credit card, UPI PIN, CVV or banking credentials on its own servers. Such information is generally processed securely by the relevant payment gateway or financial institution.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visit
Referring website
General website usage information
Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We may use the information collected from you for the following purposes:

To process and fulfil your orders
To arrange delivery of products
To communicate with you regarding your order
To provide customer support
To process payments and refunds
To verify transactions and prevent fraudulent activities
To create and manage customer accounts
To improve our products, website and services
To understand customer preferences and requirements
To conduct internal analysis and research
To send service-related communications
To send promotional offers, discounts and product updates where permitted
To improve website functionality and user experience
To comply with applicable laws and regulations
To protect our rights, property and users
To resolve disputes and enforce our terms and policies

3. ORDER AND DELIVERY INFORMATION

When you place an order through Potlelo.com, we may share the information necessary to fulfil that order with relevant service providers, such as:

Payment gateway providers
Courier and logistics companies
Warehousing and fulfilment partners
Technology/service providers
Customer support providers

Such information may include your name, phone number, shipping address and order details. These parties are expected to use your information only for the purposes necessary to provide their respective services.

4. PAYMENT INFORMATION

Payments made through Potlelo.com may be processed through third-party payment gateways. Potlelo may receive limited payment-related information necessary to confirm your transaction, such as payment status, transaction reference or payment method.

We do not ask you to provide sensitive payment credentials such as:

UPI PIN
ATM PIN
CVV through email or customer support
Internet banking password
OTP for purposes unrelated to payment authentication

Potlelo will never intentionally request your banking password, UPI PIN or OTP through an unsolicited phone call, email or message.

5. COOKIES

Potlelo.com may use cookies and similar technologies to improve your browsing experience. A cookie is a small data file stored on your device by your browser.

We may use cookies to:

Remember your preferences
Keep products in your shopping cart
Maintain login sessions
Understand how visitors use our website
Improve website performance
Analyse website traffic
Provide relevant website functionality
Measure marketing and advertising performance

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect some functionality of the website.

6. ANALYTICS AND THIRD-PARTY SERVICES

We may use third-party service providers for purposes such as:

Website analytics
Payment processing
Shipping and logistics
Marketing and advertising
Customer communication
Website hosting
Security and fraud prevention

These service providers may process information in accordance with their own privacy policies and applicable laws. Where appropriate, Potlelo takes reasonable steps to ensure that third-party service providers handle information securely and only for legitimate business purposes.

7. MARKETING COMMUNICATIONS

If permitted by applicable law and where you have provided the necessary consent or otherwise allowed us to do so, we may send you:

New product information
Offers and discounts
Promotional emails
SMS or WhatsApp communications
Information about sales and campaigns

You may opt out of promotional communications at any time by:

Using the unsubscribe option included in promotional emails
Contacting us through the details provided below
Following the available opt-out instructions in the relevant communication

Please note that even after opting out of promotional communications, we may still send essential service communications, such as order confirmations, delivery updates, refund information or important account-related notices.

8. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information to third parties for their independent marketing purposes. We may share information where reasonably necessary with:

Payment processors
Courier and delivery partners
Technology and hosting providers
Website analytics providers
Customer support providers
Marketing/service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We may also disclose information where necessary to:

Comply with applicable law
Protect Potlelo's rights or property
Prevent fraud or misuse
Protect the safety of our customers, employees or other persons
Enforce our Terms & Conditions

9. DATA SECURITY

We take reasonable technical, physical and organizational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, accounting and regulatory requirements
Enforcing our agreements and policies

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and regulatory requirements.

11. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint regarding the processing of your personal information

To exercise applicable rights, you may contact us using the details provided in the Contact Us section below.

We may need to verify your request before taking action to protect your account and personal information.

12. INFORMATION OF CHILDREN

Potlelo.com is not intended to knowingly collect personal information from children who are below the applicable legal age without appropriate consent. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, applications or services. If you follow a link to another website, that website will have its own privacy policy and terms.

Potlelo does not control the privacy practices of third-party websites and is not responsible for their policies, content or practices. We recommend that you review the privacy policy of any third-party website you visit.