Terms of service
Last Updated: 13-09-2026
Welcome to Potlelo.com. These Terms & Conditions (“Terms”) govern your access to and use of the Potlelo website, including browsing the website, creating an account, placing orders and purchasing products from us.
By accessing or using Potlelo.com, you agree to be bound by these Terms, our Privacy Policy, and any other policies displayed on the website.
If you do not agree with these Terms, please do not use our website.
1. ABOUT POTLELO
The website Potlelo.com is operated by:
Legal Business Name- NEXORA INDUSTRIES Brand: Potlelo
Registered/Business Address: NEXORA INDUSTRIES - Khewat No 1279,1314 & 1403, Delhi Rewari Road, Rewari, Rewari, Haryana, 123401
Email: Potlelo18@gmail.com
Phone: 9817232177
Website: Potlelo.com
For the purposes of these Terms, Potlelo refer to the operator of Potlelo.com.
The terms customer refer to any person accessing or using the website or purchasing products from us.
Important: Replace the bracketed details above with the actual legal entity/business details before publishing.
2. ELIGIBILITY TO USE THE WEBSITE
By using Potlelo.com, you represent that:
• The information provided by you is accurate and complete;
• You have the legal capacity to enter into a binding agreement;
• You will use the website only for lawful purposes; and
• You will comply with these Terms and applicable laws.
If you are purchasing on behalf of a business or organisation, you confirm that you have authority to make the purchase.
3. WEBSITE USE
You agree not to:
• Use the website for any unlawful purpose;
• Attempt to gain unauthorised access to our website or systems;
• Interfere with the operation or security of the website;
• Introduce viruses, malware or other harmful code;
• Copy, reproduce or commercially exploit website content without permission;
• Use automated systems to scrape or collect website data without our permission;
• Provide false, misleading or fraudulent information;
• Use another person's account without authorisation.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information displayed on the website are accurate.
However:
• Actual product colours may vary depending on your screen/device;
• Minor variations in appearance, dimensions or packaging may occur;
• Product images may sometimes be for illustrative purposes;
• Product availability may change without notice.
We reserve the right to correct errors, inaccuracies or omissions in product information.
Nothing on the website should be interpreted as a guarantee that a particular product will always be available.
5. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after you place an order, we may:
• Inform you about the unavailability;
• Offer an alternative product where appropriate;
• Cancel the affected order; and/or
• Provide a refund for any amount already paid for the unavailable product.
6. PRICES
Product prices displayed on Potlelo.com are subject to change without prior notice.
The applicable price will generally be the price displayed at the time the order is placed, subject to correction of any obvious pricing or technical error.
Where applicable, prices may include or exclude taxes, shipping charges or other applicable charges. The checkout page will display applicable charges before you complete the purchase.
We reserve the right to correct pricing errors.
If an order has been placed at an obviously incorrect price due to a technical or typographical error, we may cancel the order and refund any amount paid.
7. ORDERS
When you place an order on Potlelo.com, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation by email, SMS, WhatsApp or other available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment. We reserve the right to cancel or refuse an order in circumstances including:
• Product unavailability;
• Incorrect product/pricing information;
• Suspected fraudulent activity;
• Duplicate or unusually large orders;
• Incorrect shipping information;
• Payment failure;
• Violation of these Terms; or
• Other legitimate business or legal reasons.
If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method/process.
8. PAYMENT
Payments may be made through the payment methods made available on Potlelo.com. Payments may be processed by third-party payment gateway providers.
You agree to provide accurate payment and billing information.
Potlelo does not intentionally request or store sensitive credentials such as:
• UPI PIN;
• ATM PIN;
• Internet banking password; or
• OTP for purposes unrelated to transaction authentication.
We may cancel an order where a payment is unsuccessful, reversed, suspected to be fraudulent or otherwise cannot be verified.
9. SHIPPING AND DELIVERY
We may use third-party logistics and courier partners for delivery.
Delivery timelines displayed on the website are estimates and may be affected by:
• Courier delays;
• Weather conditions;
• Public holidays;
• Natural disasters;
• Transportation disruptions;
• Incorrect/incomplete address information;
• Regulatory restrictions; or
• Other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number. Once an order has been handed over to the courier, tracking information may be provided where available.
10. SHIPPING ADDRESS
You are responsible for ensuring that your:
• Name;
• Mobile number;
• House/Flat/Office number;
• Street/locality;
• City;
• State; and
• PIN code
are correctly provided at checkout.
Potlelo may not be responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
11. CANCELLATION
Orders may be cancelled subject to the cancellation conditions displayed on the website.
If cancellation is requested after an order has been processed, packed or shipped, cancellation may not be possible.
Where cancellation is successfully accepted and payment has already been received, the applicable refund will be processed in accordance with our refund policy.
12. RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements and refunds are subject to the Return & Refund Policy published on Potlelo.com. Depending on the product and circumstances, we may require:
• Order details;
• Photographs/videos of damaged or incorrect products;
• Unboxing evidence where applicable;
• Product packaging;
• Product condition and accessories.
Products returned without the required components, accessories or packaging may be subject to rejection where permitted under the applicable return policy.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
13. DAMAGED OR INCORRECT PRODUCTS
If you receive:
• A damaged product;
• A defective product;
• An incorrect product; or
• A product materially different from what was ordered,
please contact us within the timeframe specified in our Return & Refund Policy.
We may request photographs, videos, packaging information or other evidence to investigate the issue and determine the appropriate resolution.
14. PROMOTIONS AND DISCOUNTS
Potlelo may offer promotional codes, discounts, coupons, special offers or other promotional campaigns. Unless specifically stated:
• Promotions cannot be combined;
• Promotional offers may have specific validity periods;
• Certain products may be excluded;
• A promotional code may be limited to one use per customer/order; and
• Potlelo may withdraw or modify a promotion where permitted by law.
Specific promotional terms displayed with an offer will apply to that promotion.
15. GIFT CARDS / STORE CREDITS
If Potlelo introduces gift cards, coupons or store credits, additional terms may apply to their use, validity, redemption and refund.
Those terms will be communicated at the time of issuance or redemption.
16. USER ACCOUNTS
If you create an account on Potlelo.com, you are responsible for:
• Providing accurate information;
• Maintaining the confidentiality of your login credentials;
• Keeping your account information updated; and
• All activity carried out through your account, subject to applicable law.
Please notify us if you believe your account has been accessed without your permission.
17. REVIEWS, COMMENTS AND USER CONTENT
If you submit reviews, comments, photographs, feedback or other content to Potlelo.com, you agree that:
• The content should be truthful and based on your genuine experience;
• It should not be unlawful, abusive, defamatory, misleading or offensive;
• It should not infringe another person's intellectual property or privacy rights;
• It should not contain malicious software or harmful code.
By submitting content, you grant Potlelo a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business purposes, including displaying customer reviews on our website or marketing channels, subject to applicable law.
We may remove content that violates these Terms or applicable law.
18. INTELLECTUAL PROPERTY
All content available on Potlelo.com, including where applicable:
• Potlelo trademarks and logos;
• Product photographs;
• Graphics;
• Website design;
• Text;
• Product descriptions;
• Images;
• Videos;
• Icons;
• Layout;
• Software; and
• Other website materials
are owned by, licensed to, or used with permission by Potlelo, unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, license or commercially exploit our content without prior written permission.
Unauthorised use may result in legal action where permitted by law.
19. THIRD-PARTY LINKS AND SERVICES
Potlelo.com may contain links to third-party websites or services. These links may be provided for convenience only.
Potlelo does not control third-party websites and is not responsible for their:
• Content;
• Privacy practices;
• Security;
• Availability; or
• Terms and conditions.
Your use of third-party services is subject to the terms and policies of those third parties.
20. WEBSITE AVAILABILITY
We aim to keep Potlelo.com available and functioning properly, but we do not guarantee that:
• The website will always be available;
• The website will always be error-free;
• All features will always operate without interruption; or
• The website will be free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, upgrades, security or other legitimate reasons.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Potlelo will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.
22. FORCE MAJEURE
Potlelo shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including:
• Natural disasters;
• Floods;
• Fire;
• Earthquakes;
• Epidemics/pandemics;
• War;
• Terrorism;
• Government restrictions;
• Strikes;
• Transportation disruptions;
• Internet or technology failures; or
• Other events beyond our reasonable control.
23. FRAUDULENT OR ABUSIVE ACTIVITIES
We reserve the right to investigate and take appropriate action against suspected fraudulent or abusive activities, including:
• Fraudulent transactions;
• Payment abuse;
• Repeated misuse of return/refund policies;
• False claims;
• Multiple accounts created for promotional abuse;
• Use of stolen payment methods; or
• Other activities that may harm Potlelo or its customers.
Where appropriate and legally permitted, we may cancel orders, restrict accounts or cooperate with relevant authorities.
24. PRIVACY
Your use of Potlelo.com is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and process personal information. You should read the Privacy Policy before using the website.
The Privacy Policy forms part of these Terms.
25. CHANGES TO THESE TERMS
Potlelo may update these Terms from time to time.
Updated Terms will be published on this page along with the revised 13-09-2026date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
26. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection laws and regulations.
Nothing in these Terms prevents a consumer from exercising rights or pursuing remedies available under mandatory applicable consumer protection laws.
27. DISPUTE RESOLUTION
We encourage customers to contact Potlelo first so that we can attempt to resolve any complaint or dispute amicably.
Where a dispute cannot be resolved through customer support, it may be addressed through the appropriate legal or consumer forum having jurisdiction under applicable law.
Nothing in this clause is intended to restrict any mandatory statutory right available to a consumer.
We will make reasonable efforts to review and respond to grievances in accordance with applicable law.